Managing Challenging Situations
A course for Appraisal Coordinators
Duration: One Day
Aim:
As Appraisal Co-ordinators we have to face challenging staff situations from time to time, however some of us deal with them more effectively and with less stress than others. Developing good practice when dealing with issues such as non-compliance, low motivation, poor attendance, intransigence and inappropriate behaviour can help us to both reduce the occurrence of these events and deal with them more effectively and efficiently when they happen. This course helps you to reflect on your existing strategies and develop some new techniques to help you through some of these personal challenges.
Objectives:
On completion of this course participants will be able to:
Identify effective leadership skills
Explore their own difficulties in dealing with challenging situations
Identify the situations which give them most stress
Understand team dynamics and develop their own teams
Understand the principles of motivation
Put coaching skills into practice
Understand the principles of effective communication for leaders
Explore the impact of their behaviour on others and develop adult strategies
Develop strategies for dealing with challenging behaviour
Develop techniques for negotiating positive solutions
Practice assertion in conflict situations
Develop an action plan for personal development
Content:
Introductions and Expectations
What makes a challenging situation?
What is good management?
Managing stress and achieving peak performance
Exploring the task, team and individual
Analysing the team atmosphere
A Ten Point Plan for Managing Challenging Situations
What makes us tick? Motivation explored
Coaching skills for motivating others
Interpersonal skills and assertiveness for leaders
The leader as adult – reducing the stress
Negotiating positive solutions
What causes conflict to escalate?
Handling criticism and confrontation
Putting it into practice – role plays
Developing good practice
Action Planning for Personal Development
Review and evaluation of course