Training is usually broken down into a series of modules which are then combined to make up a training event. Before looking at the module list I recommend that potential users of my training services read the section Ethos on this website. The ethos described there and principles of sustainable behaviour and wiser working underpin all of the training, coaching and development services offered.
Below is a list of the core modules currently offered. These modules may be free-standing (i.e. run as whole courses) or combined to create a course specific to your organisation’s needs. This is not a finite list of services provided and, should you require something that is not indicated, please contact me with your requirements. All training programmes are participatory in nature and engage the group in a positive way. Methods used include case studies, role plays, groupwork, individual assignments, simulations, discussion, theoretical input, group assessment, self assessment and action planning.
MANAGEMENT AND LEADERSHIP:
Teambuilding and Leadership Skills
Managing for Effective Performance
Developing Sustainable Behaviours in the Workplace
Managing Challenging Staff Situations
Managing Stress in the Workplace (based on HSE criteria)
Facilitating Meetings
Effective Appraisal and Review
Coaching and Mentoring Skills
Creating a Wiser Working Environment
Co-coaching – Developing Support Networks for Managers
Managing the Customer Care Process
Communication Skills for Leadership
Group Coaching Techniques
Delegation – A Tool for Empowering Others
Managing Change in a Changing World
PERSONAL SKILLS AND TEAM DEVELOPMENT:
Taking Charge of your Day – Personal Management Skills
Sustainable Behaviours for Wiser Working
Resilience Training for Real People
Making Progress – Strategies for Success
Time Management Tools
Stress Management and Wellbeing
Feeling positive through Change
Working in Professional Teams – Skills for Teamworking
Professional Skills Development
Assertiveness – Developing Confidence and Self-esteem
Making Progress and Career Development
Facilitating/Chairing Meetings
Customer Focus Training
Communicating in a Team Environment
Working in Wiser Teams
Handling Conflict
Negotiation Skills
Wellbeing in the Workplace
Departmental Development – Away Days
The attached sections of this website break down into four categories:
Click on Training Courses to find course outlines for some of the above under these four categories. I have not included all course outlines, as there are potentially hundreds of them, but this should give you a feel for the type of programmes I offer. I hope you find this of interest. Should you need further information please click on contact and I will respond to your email as soon as I am in the office. With many thanks for your interest, I look forward to hearing from you. Sylvia