So much of our time is spent in meetings that it is essential that the facilitator ensures the outcome is both effective and productive. This session looks at the key skills required in facilitating and chairing meetings, from ensuring the meeting is structured and the agenda is managed appropriately to facilitating contributions from participants and handling a range of potentially supportive or disruptive behaviours. This course is suitable for anyone responsible for chairing formal and informal meetings and aims to promote a Wiser Working culture.
CONTENT:
Introduction and expectations
Why have meetings?
How effective are our meetings?
Types of meetings
The role of the chair and facilitator
The purpose of the Agenda
Interpersonal skills for effective chairing and facilitating
The role of assertion in chairing and facilitating
Communication techniques and questioning skills
Handling disruptive behaviours at meetings
Chairing – a personal analysis and action plan